Cancellation Policy
Your Right to Cancel
At cheap kilts, we respect your consumer rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. When you make a purchase online or by phone, you have the right to cancel your order and receive a full refund. This entitlement is valid from the moment you place your order until 14 days after the goods are delivered.
Responsibility for Return Costs
If you choose to cancel your order under these regulations, you bear the responsibility for the return costs of the goods. For items that cannot be conventionally returned by post, we may incur collection costs.
Refund Process
Upon receiving the correct item(s), we will initiate a refund for the cost of the goods, inclusive of the standard delivery charge. Please be aware that deductions may apply to the refunded amount if the goods exhibit signs of use, have missing parts, or if the goods or their packaging are damaged.
Exclusions
The right to cancel does not extend to certain items unless they are faulty, damaged, missing, or do not meet the specified requirements. Examples of excluded items include personalized items or custom-made products, such as our Made to Measure products. We strongly advise following our Made to Measure guide for products tailored to your specifications.
For further assistance or information, please don’t hesitate to contact our customer service team.